Setup, billing, hardware, the bridge between worlds — we keep it simple and we answer fast. Most questions are covered below; if not, we're one email away.
Installing the Windows connector, picking your voices, and getting the race team live in iRacing, Assetto Corsa or Le Mans Ultimate in five minutes.
GPS lap timing on your phone, pairing a RaceBox Mini, and routing coach audio to your AirPods or helmet.
Tiers, the Track Day Pass, annual vs monthly, cancellations and refunds — all answered on the pricing FAQ.
How sim weaknesses brief your real session, and how your real laps come back as a ghost in iRacing.
Signing in, moving your plan across devices, and recovering access if you're locked out.
Most things go to the same inbox. Below are the specialist addresses if your question fits one of them — you'll get a faster reply. Average reply time is under 24 hours on business days. For an urgent issue during a live race, put [LIVE] in the subject line and we'll prioritise.
The Windows Connector reads iRacing, Assetto Corsa and Le Mans Ultimate — it auto-detects whichever is running, so you don't pick a sim by hand. iRacing and Le Mans Ultimate expose the full grid, so the broadcaster and race engineer can call traffic and opponents; Assetto Corsa shares only your own car, so on AC the coach and engineer-on-you run in full while the opponent-aware calls are limited. More sims are rolling out.
Three checks, in order:
RealRacer.ai-Connector.exe to the allow list.Still stuck? Email support with a screenshot of the Connector window and we'll usually spot it in one round.
Open the Connector, click Audio, and confirm your output device. The Connector defaults to the system default device, which can be wrong if you've recently swapped headsets.
If the device is correct and there's still no audio, check Settings → Race team — some sessions (test drive) silence broadcaster + engineer by design and only the coach speaks.
Re-download from Settings at realracer.ai/settings#setup → Download Connector. The version number is shown on the download card; unzip over the existing folder and re-run setup.bat.
Two checks:
The app auto-discovers any RaceBox / RaceBox Mini in range. If you have multiple, you'll be asked to pick one.
Location helps identify your circuit, detect start/finish crossings and calculate available sector times. It also supports nearby-circuit lookup, venue labels and weather during preparation. These lookups can send coordinates or a location-derived search area to Nominatim, Overpass services or Open-Meteo.
Saved circuit records can remain after a session. See the Privacy Policy for location services, capture details and retention and deletion.
Yes. Pro and Max members can choose Phone GPS for completed lap times and sector times where reviewed timing gates are available. Phone GPS delivery varies by device and operating system and can be less accurate than RaceBox. It does not store a lap trace or telemetry samples, or support telemetry analysis or coaching.
Max members can choose RaceBox / RaceBox Mini for capture at up to 25 Hz. This higher-fidelity telemetry can support saved traces, analysis and per-corner coaching where the captured data allow.
Use the provider that billed you. For a web subscription, open Settings → Subscription for Stripe plan and payment controls. For an Apple or Google Play subscription, use the matching management controls in Settings → Account, or manage it directly in Apple subscription settings or Google Play subscriptions.
Manage plan changes, payment methods and renewal with that provider. Cancelling renewal leaves access available until the end of the paid period. Deleting your RealRacer account does not cancel Apple or Google Play renewal.
We offer a 14-day refund on any new subscription, no questions asked. Email support@realracer.ai with the email address on your account.
After 14 days, refunds are case-by-case — we look at usage and the situation.
Settings → Setup → Paired PCs lists each PC on your account and whether it has connected. Hit Unpair next to the wrong one, then run the Connector on the right PC and enter the eight-character code it shows under Pair a PC.
Log in page → "Forgot password" sends a reset link to the email on your account. If the email never arrives, check spam, and if it's still missing, email us — we can issue a reset manually.
If RealRacer.ai is down or degraded, we'll post on @realracer_ai and email all active subscribers. We don't run a third-party status page yet — the audience is small enough that direct notification is faster.
We're a small team that races. Email us and you'll hear back from someone who actually uses the product — usually within one business day.